Returns, Remakes & Limited Warranty

Last updated: October 24, 2026

This policy applies to residential online DIY orders placed with KALIA. Commercial projects and separately quoted full-service projects are governed by their own written agreements.

Cancel within 24 hours

You can cancel your order within 24 hours of placing it. Email contact@kaliatextile.com with your order number and a clear request to cancel.

For a requested change to your order, contact us as soon as possible. A requested change is not confirmed until our team confirms it with you.

Production errors or delivery damage

If an item arrives damaged, is the wrong product, or was made incorrectly against your confirmed order details, report the issue within 30 days of delivery.

Email your order number, a description of the issue, and clear photos or video. Include relevant measurements when the issue concerns size or fit. After verification, KALIA will repair or remake the affected item to the original confirmed order specifications at no product charge. We cover the necessary standard return and repair/remake shipping to the original U.S. or Canadian delivery address.

Please wait for our team's instructions before returning any item.

If you measured incorrectly

If your custom product was made correctly to your confirmed order details but your measurements were incorrect, request measuring-error assistance within 30 days of delivery.

• We offer one corrected-size remake for one window per original residential order. One window means one shade or up to two matching drapery panels.
• The remake must be for the same window and the same product, fabric, color and control options, as applicable.
• Send photos showing the fit issue and your corrected measurements so we can review the requested size.
• The discount is 50% of the current configured merchandise price for the corrected-size remake, capped at a total discount of USD 250 per original order.
• The corrected dimensions are priced using the current product and configuration pricing. Shipping and taxes are separate from the discount and are shown separately before payment.

For example, a remake with a configured merchandise price of USD 300 receives a USD 150 discount. A remake priced at USD 700 receives the maximum USD 250 discount, leaving USD 450 in merchandise charges. Shipping and taxes are additional in both examples.

One-year limited warranty for non-electronic products and components

For the original residential purchaser, KALIA provides a one-year limited warranty from delivery for verified material or manufacturing defects in non-electronic products, components and supplied hardware under normal use and correct installation.

For a verified covered defect, we will repair or replace the affected part or item and cover the necessary standard remedy shipping. Email our team with your order number, a description of the defect, and supporting photos or video. Please wait for return instructions before sending anything back.

This limited warranty does not cover normal wear, ordinary fading, accidental damage, misuse, incorrect measurements or preference changes.

Motors and electronic components

Warranty coverage for motors, remotes, chargers, batteries and other electronic components is pending confirmation of the applicable supplier and model terms. The one-year non-electronic limited warranty above does not establish a warranty period for these components. Contact our team for the confirmed terms for your selected model.

This does not change the 30-day reporting process above for a verified production error or delivery damage.

Correctly made custom products

Custom products made correctly to the confirmed order details are not eligible for a return because of a change of mind, incorrect customer measurements or a subjective color preference. Measuring errors are handled through the separate remake assistance above. We encourage you to review physical fabric swatches and check your measurements, configuration and panel quantity before ordering.

How to request help

Email contact@kaliatextile.com with your order number, the affected item or window, a description of the issue, and any relevant photos, video or measurements. Our team will review the information and confirm the next steps. Do not return an item before receiving instructions.

Your statutory rights

Nothing in this policy limits any statutory rights or remedies that cannot be excluded under applicable law.